Welcome to HCH Club Holidays! By booking or using any of our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a reservation.
General Agreement: By booking or using any services from HCH Club Holidays, you agree to abide by our Terms and Conditions. These terms may be updated periodically, and the latest version will apply to all new bookings.
Bookings and Payments: Bookings are confirmed once payment is processed. Full payment or a deposit is required, and the balance is due by a specified date prior to your holiday. Applicable taxes or fees will be added at checkout.
Cancellations and Refunds:
Within 48 hours of booking: Full refund minus any applicable GST charges.
After 48 hours: No refunds are provided for cancellations made after 48 hours.
Cancellation by us: If we cancel or alter your booking, you will be offered a full refund or the option to rebook.
Holiday Packages: Our packages include specific services such as accommodation, transport, and meals. Additional services not included in the package may be available for an extra charge. Itinerary changes may occur due to unforeseen circumstances, and you will be notified in advance.
Travel Documentation: Ensure you have valid travel documents (passport, visas) and meet health requirements (vaccinations, travel insurance) before departure. We are not responsible for issues caused by missing or incorrect documents.
Liability: We act as intermediaries with third-party providers. We are not liable for any injury, loss, or damage during your trip, except as required by law. We recommend travel insurance to cover potential risks.
Conduct: Guests are expected to behave responsibly. We reserve the right to terminate any holiday if disruptive or illegal behavior occurs. You will be responsible for any damage caused during your trip.
Privacy: We take your privacy seriously. Personal data will be processed in line with our Privacy Policy, and may be shared with third-party service providers to fulfill your booking.