HCH Club Holidays Refund Policy
Thank you for choosing HCH Club Holidays. We understand that plans can change, and we are committed to providing flexible cancellation options. Below is our refund policy for cancellations within 48 hours of booking.
1. Refund Eligibility
Cancellations within 48 hours: If you cancel your booking within 48 hours of making the reservation, you are eligible for a refund, excluding any applicable GST charges.
Cancellations after 48 hours: Cancellations made after 48 hours of booking are non-refundable.
2. Refund Amount
For cancellations made within 48 hours of booking: You will receive a refund of the full booking amount minus the GST portion.
Example: If your total booking amount is Rs.500 and GST is Rs.50, your refund would be Rs.450. The GST portion of the payment will be deducted as per applicable tax laws.
3. Refund Process
How to Request a Refund: To request a refund, please contact our customer service team at info@hchclubholidays.com within 48 hours of booking, providing your booking details and reason for cancellation.
Processing Time: Refunds will be processed within 48 Hours and credited to your original payment method.
Currency and Fees: Refunds will be issued in the same currency as the original transaction. Any international payment processing fees, if applicable, may also be deducted from the refund.
4. Non-Refundable Items
GST charges are non-refundable as per government tax regulations.
Any additional non-refundable service fees or deposits paid at the time of booking are also excluded from the refund.
5. Contact Us
If you have any questions regarding this refund policy or need assistance, please feel free to contact us:
Email: info@hchclubholidays.com
We aim to provide you with the best holiday experience and will assist with any cancellations in line with our policy.